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Frequently Asked Questions

Here are some of the most frequently asked questions we get asked. If you have another question that isn't covered here then please contact us.

Pre Purchase

Can you confirm the suitability of Brintons carpets in my home? Our superior quality standards mean Brintons carpets are suitable for Heavy Domestic use or higher. The exact suitability is shown against each item on the website so simply click on your chosen carpet to see all the specification details.

Which underlay should I use for my Brintons carpet? Choice of underlay can make a noticeable difference to the performance of the carpet. To help we have produced some general guidelines on underlays for residential use.


Cleaning

I would like advice on cleaning and how best to care for my Brintons carpet Regular cleaning and maintenance ensures your carpet will continue to impress and remain a stunning addition to your home for many years to come. We have created a carpet care guide to help you maintain the luxury of your Brintons carpet.

What type of vacuum cleaner would be best for my Brintons carpet? Regular cleaning of your Brintons carpet will help to keep it looking good for years. We recommend an upright vacuum cleaner with a cylindrical brushing action or a cylinder vacuum cleaner with a power-brush attachment. We have also created a carpet care guide to help you maintain your Brintons carpet.

I have a stain on my Brintons carpet Take a look at our stain wizard for help with stains and spillages on your Brintons carpet.

It is advisable to have an Anti Stain treatment on my Brintons carpet? Although carefully selected and professionally applied treatments may resist stains the use of inappropriate or poorly applied treatments will likely have a detrimental effect on the appearance and performance of our carpets. We therefore do not actively promote the application of treatments nor accept responsibility for any problems associated with their inappropriate use or poor application. In these circumstances our product guarantee will unfortunately become void. This does not affect your statutory rights.


Carpet Construction

What are the different types of carpet construction across Brintons ranges? Brintons woven ranges come in two types of constructions: either wilton or axminster.

What does carpet shading mean? Cut pile carpets sometimes show a shading effect that appears as light and dark patches due to different pile direction. Further information on shading is available here.

Was my Brintons carpet woven in the UK? Brintons woven carpet is made at its own manufacturing plants in the UK, Portugal or India.

Can you confirm the tog values for your carpets? Typical Brintons 80% wool/20% nylon carpets have tog value between 1.0 and 2.2. If you search by product, you will find each item will have its tog value listed against it. Alternatively the full tog value listing can be found here.

Is there a guarantee for my Brintons carpet? All our carpets are made to consistent quality standards and we are confident you will be delighted with your purchase. In the unlikely event that you have a complaint as a result of a manufacturing fault, we guarantee to rectify or replace the carpet to ensure your total satisfaction. Please take time to read the full guarantee here.

This advice is offered as a service to Customers, and Brintons Carpets Limited will not be liable for loss or damage or injury arising out of any action taken based on this advice.

For further information please contact us


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