HELP AND ADVICE

Frequently Asked Questions

Here are some of the most frequently asked questions we get asked. If you have another question that isn't covered here then please contact us.

Pre Purchase

Can you confirm the suitability of Brintons carpets in my home?

Our high quality standards mean Brintons carpets are suitable for Heavy Domestic use or higher. The exact suitability is shown against each item on the website so simply click on your chosen carpet to see all the specification details.

Which underlay should I use for my Brintons carpet?

Choice of underlay can make a noticeable difference to the performance of the carpet. To help we have some helpful tips available about underlay.

Are Brintons carpets mothproofed?

All of our wool-rich stock ranges are treated during the production process with a chemical that provides resistance to moth larvae damage. The treatment provides a well established level of protection following industry guidelines and best practice. All wool rich carpets have the potential to support moth larvae (as their food source) particularly in undisturbed, dark areas, such as under furniture. By occasionally accessing and vacuuming such areas the potential for damage is reduced further.

Cleaning and aftercare

I would like advice on cleaning and how best to care for my Brintons carpet

Regular cleaning and maintenance ensures your carpet will continue to impress and remain a stunning addition to your home for many years to come. We have created a carpet care guide to help you maintain the luxury of your Brintons carpet or visit our friends WoolSafe to download their wool carpet cleaning app.

Is there a guarantee for my Brintons carpet?

All Brintons carpets are made to consistent quality standards and we are confident you will be delighted with your purchase. In the unlikely event that you have a complaint as a result of a manufacturing fault, we guarantee to rectify or replace the carpet to ensure your total satisfaction. If you have any problems at all then please get in touch with us. All we ask is that you keep a proof of purchase from your retailer.

What type of vacuum cleaner would be best for my Brintons carpet?

Regular cleaning of your Brintons carpet will help to keep it looking good for years. We recommend an upright vacuum cleaner with a cylindrical brushing action or a cylinder vacuum cleaner with a power-brush attachment. We have also created a carpet care guide to help you maintain your Brintons carpet.

I have a stain on my Brintons carpet

First thing is to make sure you don’t panic! Take a look at our carpet care guide or download the WoolSafe app for more information

Is it advisable to have an Anti Stain treatment on my Brintons carpet?

Although carefully selected and professionally applied treatments may resist stains the use of inappropriate or poorly applied treatments will likely have a detrimental effect on the appearance and performance of our carpets. We therefore do not actively promote the application of treatments nor accept responsibility for any problems associated with their inappropriate use or poor application. In these circumstances the Brintons Promise will unfortunately become void. This does not affect your statutory rights.

Carpet Construction

What are the different types of carpet construction across Brintons ranges?

Brintons woven ranges come in two types of constructions: either wilton or axminster.

What does carpet shading mean?

Cut pile carpets sometimes show a shading effect that appears as light and dark patches due to different pile direction. Further information on shading is available here.

Was my Brintons carpet woven in the UK?

Brintons woven carpet is always made at one of our own manufacturing plants in either the UK, Portugal, Poland or India.

What is a tog value?

A tog is a measurement of thermal resistance. Just as with a duvet the higher the tog rating, the more heat your carpet will retain, and the better it will be as an insulating material. If you wish to use an underfloor heating system then it is important to check the tog value of your carpet and underlay to make sure it works effectively.

What are the tog values for Brintons carpets?

Typical Brintons 80% wool/20% nylon carpets have a tog value between 1.0 and 2.2. If you search by product, you will find each item will have its tog value listed against it. Alternatively the full tog value listing can be found here.

Can you guarantee a colour match?

Our carpets are produced from wool-rich yarn blend. All natural textiles have colour and blend variances between batches and an exact match to sampling is not guaranteed.

What is a 'Heather' or 'Berber' carpet?

Heather and berber effects are created by blending different coloured wool which can appear as dark flecks or linear forms in the carpet. This is considered an attractive and intentional feature.

This advice is offered as a service to Customers, and Brintons Carpets Limited will not be liable for loss or damage or injury arising out of any action taken based on this advice.